Returns & Refunds Policy
Effective Date: 27th August 2025
Website: sianluxe.com
At Sian Luxe, we want you to love your purchase. If you are not completely satisfied, we’re here to help with our Returns & Refunds Policy.
1. Eligibility for Returns
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Returns are accepted within 7 days of delivery.
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Item must be unused, unworn, unwashed, and in its original packaging with tags intact.
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Sale, clearance, and custom-stitched products are not eligible for return or refund.
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Accessories, innerwear, and dupattas are non-returnable due to hygiene reasons.
2. How to Initiate a Return
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Email us at support@sianluxe.com with your order number and reason for return.
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Our team will guide you through the return process and provide the return address.
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Once approved, you must ship the product back securely in its original condition.
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Return shipping charges are borne by the customer.
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3. Refund Process
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Once we receive and inspect the item, we will notify you of the refund approval.
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Refunds are processed within 5–7 business days to your original payment method.
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Shipping charges (if any) are non-refundable.
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In case of COD orders, refunds will be issued via bank transfer / store credit.
4. Exchange Policy
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Exchanges are subject to product availability.
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If the requested size/product is unavailable, a refund or store credit will be issued.
5. Damaged or Incorrect Products
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If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.
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We will arrange a replacement or issue a full refund at no extra cost.
6. Non-Returnable Items
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Customized, altered, or made-to-order items.
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Final sale or clearance products.
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Gift cards, accessories, and intimate wear.
7. Contact Us
For any questions regarding returns and refunds, please reach out to us:
📧 Email: support@sianluxe.com
📍 Address: SIAN LUXE LLP
A-94(B) 2nd FLOOR REAR PORTION , LAJPAT NAGAR-ll, NEW DELHI-110024