Effective Date: 27th August 2025
Website: sianluxe.com

At Sian Luxe, we understand that plans change. Our Cancellation Policy allows you to cancel your order under the following conditions:

1. Order Cancellation by Customer

• Orders can be cancelled within 24 hours of placing the order.

• To cancel, please email us at support@sianluxe.com with your Order ID and request.

• If payment has already been made, the refund will be processed within 5–7 business days to your original payment method.

• After 24 hours, cancellations will not be accepted as the order may already be in processing/shipping.

2. Non-Cancellable Orders

• Custom-stitched, altered, or personalized products cannot be cancelled once confirmed.

• Sale or clearance items are not eligible for cancellation.

3. Order Cancellation by Sian Luxe

We reserve the right to cancel an order in cases such as:

• Product out of stock.

• Payment issues or suspected fraud.

• Incorrect address or incomplete contact details.

In such cases, customers will be notified immediately and a full refund will be issued.

4. Refunds for Cancelled Orders

• Refunds are issued back to your original payment method.

• For COD (Cash on Delivery) orders, refunds will be made via bank transfer or store credit.

• Shipping charges (if any) are non-refundable.

5. Contact Us

For order cancellations, please reach out to:

📧 Email: support@sianluxe.com
📍 Address: SIAN LUXE LLP
A-94(B) 2nd FLOOR REAR PORTION , LAJPAT NAGAR-ll, NEW DELHI-110024