Privacy Policy

Privacy Policy

Privacy Policy

Effective Date: 27th August 2025
Website: sianluxe.com

At Sian Luxe, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make purchases, or interact with us.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Payment Information: Credit/debit card details or UPI/payment gateway details (processed securely by third-party providers — we do not store full payment details).

  • Order Information: Products purchased, order history, and transaction details.

  • Technical Information: IP address, browser type, device information, and cookies for site functionality and analytics.

  • Optional Information: When you sign up for newsletters, leave reviews, or contact support.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.

  • Communicate with you regarding purchases, returns, and inquiries.

  • Send promotional emails, offers, and updates (you can opt out anytime).

  • Improve our website, services, and customer experience.

  • Comply with legal, tax, and fraud prevention requirements.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share data with trusted third parties:

  • Payment Gateways (Razorpay, PayPal, Stripe, etc.) to process secure payments.

  • Logistics Partners (couriers/shipping providers) to deliver your orders.

  • Service Providers for website hosting, analytics, and marketing.

  • Legal Authorities when required by law or to prevent fraud.

4. Cookies & Tracking

Our website uses cookies to:

  • Keep items in your shopping cart.

  • Remember your preferences.

  • Analyze site traffic and improve performance.

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take reasonable measures to protect your data from unauthorized access, misuse, or disclosure. However, no online system is 100% secure.

6. Your Rights

As a customer, you have the right to:

  • Access and request a copy of your personal data.

  • Update or correct your information.

  • Request deletion of your data (subject to legal obligations).

  • Opt out of marketing emails anytime.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Instagram, Facebook, Pinterest). We are not responsible for their privacy practices, and we encourage you to review their policies.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions regarding this Privacy Policy or your data, please contact us:

📧 Email: support@sianluxe.com
📍 Address: SIAN LUXE LLP
A-94(B) 2nd FLOOR REAR PORTION , LAJPAT NAGAR-ll, NEW DELHI-110024